Support

Get help with your beach service order.

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It is our goal that your experience with us be as pleasurable as possible, and that you thoroughly enjoy your beach service. We’re available to answer any questions you might have, address any concerns or assist with an online or phone order.

(850)-231-1860

info@rbpoabeachservice.com

Available Mon-Fri, 9AM to 4PM

Faq's

How can I get an Access Code?

The access code required to order our beach service is provided by your vacation rental company. If you rented from a Rosemary Beach owner directly, the owner will have the access code.

What if the owner or my rental company cannot locate the access code?

If the owner of your rental property or the vacation rental company cannot locate the access code, please have them contact our support at (850)-231-1860.

How do I make a change to my beach service order?

If you would like to make a change to your order, please call our support at (850)-231-1860 and speak to a representative. Your order can be cancelled and a new order made based on availability.

What if the weather is bad?

There are no refunds or rainchecks due to daily weather conditions. Refunds are only processed when equipment is removed from the beach to higher ground for named tropical systems that threaten the area.

Can I change the number of services I want each day at the beach?

Yes! When you order online simply select all your days at the beach, and select the number of each service you would like on each day.

Can’t find the answer to your question?

Send us a message and a staff member will review your request and be with you shortly.

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